11th Annual ACE Awards Shine Light on Outstanding Voice of Customer Activities
Boston, May 10, 2016 - Homesite Insurance Group has been awarded a 2016 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of Customer category. This distinct honor demonstrates Homesite's commitment to vision to be the most trusted and valued customer-driven insurance company.
The Confirmit ACE Award demonstrates each recipient's rigorous application of Voice of the Customer processes and its outstanding performance as measured by those procedures. An elite group of Confirmit clients qualified for an ACE Award. Homesite earned the Confirmit ACE Award based on its ability to connect voice of the customer feedback with the implementation of customer retention and satisfaction driving projects and tactics.
"Homesite is a proud recipient of a Confirmit ACE Award as it affirms our dedication to delivering the very best in customer experience," said Christopher Allen, Director of Customer Experience and Operations. "Our Voice of Customer program has brought immense value to our organization and we are thrilled to share the award with all our employees who go above and beyond to help our customers every day."
"As a 2016 Confirmit ACE Award winner, Homesite has demonstrated a genuine commitment to listening to its customers in an effort to better understand their needs and drive positive change across the business," said Henning Hansen, President and CEO of Confirmit. "We continue to be impressed with the caliber of entries we receive each year and are delighted to honor those undertaking exceptional customer experience activities."
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2015 Confirmit ACE Award, organizations must have conducted one or more customer surveys between January 1 and December 31, 2015.
Founded in 1997, Homesite Insurance was the first company to enable customers to purchase insurance directly online, during a single visit. Since then, we've continued to innovate at the pace of our customers and their changing expectations.
One thing that's stayed the same since our founding: our commitment to our customers, partners and employees.
Homesite offers insurance coverage for Home, Renters, Condo, Small Business, Term Life and Flood. Visit www.homesite.com for more information.
Confirmit is the world's leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, Swisscom and The Wellcome Trust. Visit www.confirmit.com for more information.