Homesite Receives 2011 MarketTools ACE (Achievement in Customer Excellence) Award
Boston MA, February 24, 2011
Prestigious Award Recognizes Leaders in Using Enterprise Feedback Management (EFM) to Increase Customer, Employee and Partner Satisfaction and Improve Business Results
Boston, MA., February 24, 2011 – Homesite Group Incorporated, a leading provider of homeowners, renters, and condo insurance, today announced that the company has won a 2011 MarketTools ACE (Achievement in Customer Excellence) Award. The accolade demonstrates Homesite's outstanding commitment to providing high quality service to its customers.
The MarketTools ACE Award certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates the recipient's rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools' clients, already a select group highly committed to customer, employee and partner satisfaction, qualify for the award.
Homesite earned two MarketTools ACE Awards based on high customer satisfaction ratings for its sales and fulfillment processes.
"We are honored to have been awarded a MarketTools ACE Award. This recognition is a testament to our commitment to providing the best customer experience possible," said Chris Conti, VP of Operations, Homesite Group Inc. "I'd like to especially acknowledge the ongoing efforts of all our sales and service employees who deliver on that commitment every day." "High customer, employee and partner satisfaction levels are critical drivers of business growth and long-term profitability," said Scott Arnold, president and CEO of MarketTools, Inc. "We are delighted to recognize Homesite for its commitment to achieving the highest levels of satisfaction and loyalty, and we are proud that they rely on MarketTools CustomerSat for their enterprise feedback management initiatives."
About the MarketTools ACE Awards
Established in 2005, the MarketTools ACE Awards program recognizes outstanding achievement in customer, employee and partner satisfaction. To be eligible for a 2011 MarketTools ACE Award, clients must have conducted one or more surveys to assess customer satisfaction, employee satisfaction, or partner satisfaction between October 1, 2009 and September 30, 2010, and complete an application form. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. The customer feedback on which awards are based must be representative of the entire business, business unit or business segment to which the award applies. MarketTools ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of the target audience or representative sampling with specified minimum confidence levels and maximum margins of error.
About Homesite Group Incorporated
Homesite writes homeowners, condominium owners and renters insurance policies in 47 states and the District of Columbia. Homesite's products are distributed through our own call centers, through selective arrangements with licensed agents and producers, and on the Internet. Homesite brings industry-leading technology, innovative marketing and distribution strategies, and expertise in catastrophe management to the home insurance business. Homesite is committed to providing quality insurance products, outstanding customer service, and competitive premiums to consumers across the nation.
About MarketTools, Inc.
MarketTools is the leading provider of software and services for enterprise feedback management (EFM) and market research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools' premier portfolio of technology-based insight brands includes CustomerSat™, TrueSample®, Zoomerang®, ZoomPanel® and ZoomPanel Tech™. MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit: www.markettools.com.
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